Terms and Conditions of Sale
1. General Information
These terms and conditions of sale apply to all purchases made through our website for the sale of oil (hereinafter referred to as “Site”). By placing an order on our Site, you accept the following terms.
2. Products
All products sold on our Site are described in detail with accurate information. However, there may be slight differences between the image and the actual product, particularly concerning packaging.
2.1 Product Availability
The products available on the Site are subject to stock availability. We reserve the right to modify or discontinue the availability of a product at any time without notice.
3. Prices and Payments
3.1 Prices
Product prices are listed in euros (€) and include VAT, where applicable. Shipping costs are not included in the price and will be added to the total at checkout.
3.2 Payment Methods
We accept the following payment methods:
- Credit/debit card
- PayPal
- Bank transfer
Payment must be made at the time of purchase. For bank transfers, the order will be processed only after payment confirmation.
4. Shipping and Delivery
4.1 Delivery Time
Orders will be processed within 3-5 business days of payment confirmation, unless otherwise communicated. Delivery time depends on the destination.
4.2 Shipping Costs
Shipping costs vary depending on the weight of the order and the destination. These costs will be clearly indicated during the checkout process.
4.3 Shipment Tracking
Once your order has been shipped, you will receive a tracking number to monitor the status of your delivery.
5. Right of Withdrawal
5.1 Return Policy
You have the right to withdraw from your purchase within 14 days of receiving the product, without providing any reason. To exercise the right of withdrawal, you must send a written communication via email to [support email].
5.2 Return Conditions
The product must be returned in perfect condition, unused, and in its original packaging. Return shipping costs are the responsibility of the customer, except for defective or incorrect products.
5.3 Refund
Once we receive the return, we will process the refund within 14 business days. The refund will be made using the same payment method used for the initial purchase.
6. Warranties and Liability
All our products are covered by the legal warranty of conformity, as required by current legislation. In the event of a defective product, please contact us promptly to agree on a solution.
7. Privacy
We are committed to protecting your privacy and using your personal data solely for order processing and managing the business relationship. For more information, please refer to our [Privacy Policy].
8. Changes to Terms and Conditions of Sale
We reserve the right to modify these terms and conditions of sale at any time. Changes will take effect upon their publication on the Site.
9. Contact
For any questions or clarifications, you can contact us at:
- Email: info@olioelisio.it
- Telefono: +39 379 2323654
- Indirizzo: Viale Delle Tuberose 14/I – 70033 – Corato (Ba)